Support Suite

Once you are ready to convert a Vendor Return to an RTV (Return To Vendor), you can do so by opening the Vendor Return and clicking the Convert button at the top of the main window! This can be seen below.

You will then be asked to confirm the conversion. If there are warnings, you will either have to take care of them, or you can check them off to confirm that they do not need to be addressed. If you are an administrator, you can customize these warnings (including which ones are required) from Admin > Administrator > Warnings.

WARNING: Be sure to double check the Vendor Return before converting it. You can not revert an RTV back to a Vendor Return once it has been converted!

 

Once you confirm the conversion, you will see a box that says that the inventory is being adjusted in Savance Enterprise. After a couple seconds, another window will automatically pop up saying that the order was successfully converted!



Then you will notice a couple of column changes in the grid at the bottom. The Allocated column shows how many items were allocated to a shipper (which is found in the Status tab). The Picked and Shipped columns show you how many of the item have been picked or shipped on this RTV. Details on how to Pick and Ship can be found in a later section.