Support Suite

There may be some instances where an order has already been invoiced, and you need to remove the tax from the invoice.  The first thing you will need to do is uncheck the Invoiced box in the Invoice Status section of the shipper and hit Save.

Now, go back to the order.  On the History tab, you need to hit the Unlock Order button so that you can make further modifications.

You are now able to go to the Summary tab and modify the tax.  Go ahead and choose your tax exempt code.  The tax total to the right of the box will reset to 0.00.  Save the order.

You are now free to go back into the shipper and invoice the order once again.  You may now need to resend another copy of the invoice to the customer via print, e-mail, or fax.  You can do so on the Dispatch tab by right-clicking the type of document and hitting the resend option.

That's all there is to it for removing tax from an invoice.