Support Suite

The Financial Terms tab of the Account Manager allows you to define the following Limits & Charges:

• Credit Limit & Soft Hold - You are able to specify credit limits for each customer.  The credit limit is the maximum amount of credit that the company will give you.  Savance Enterprise has soft and hard limits.  Soft limits warn when the credit limit is almost reached but allow the sales staff to take an order.  Accounting will be alerted to the soft limit and must then approve the order before it will be processed.  Hard limits will prevent any further orders that would exceed the credit limit.  The only expense that will be able to exceed a hard credit limit is a finance charge.  If used wisely, this feature will help you limit your exposure to bad debt.

• Credit Status - When the credit status is set to Active, then the customer will be able to use their credit in the system. Setting the credit status to Inactive is a way of placing the account on credit hold, meaning they won't be able to place any credit orders.  They will only be able to pay with cash.

• Assess Finance Charges - If this option is checked, then the account will be eligible to receive finance charges on unpaid invoice balances.

• Cash Account - If the Cash Account option is checked, then all credit options for the account will be disabled.  The account will only be able to use cash.

The Overview tab of the Account Manager shows you balances related to credit:

• Balance - The balance is the total of how much credit has been used thus far on unpaid invoices.

• Available Credit - This is the amount of credit that the customer has left.  It is the difference between the Credit Limit and the Balance.

• Credit Limit - This shows you the credit limit, as specified in the Financial Terms tab of the Account Manager.

• Credit Status - This displays whether the Credit Status is set to Active or Inactive.

• Current Due - This is the balance that is due right now, which is calculated based on the terms of each open invoice.

• Account Status - The Account Status can either be set to active or inactive.  When set to inactive, the customer will not be able to place anymore orders.  An e-mail notification is sent to the customer when an account is set to inactive.