Savance Enterprise Support

This knowledge base article demonstrates how to remove a customer credit from an invoice.  This is useful in situations where a customer credit was applied to the wrong invoice, for example.  The first thing you will want to do is open the invoice:

Next, you will need to click the button next to the Credit Applied amount:

Simply right-click on the customer credit in the Credit Applied section and choose the Remove Applied Credit option.

Now the customer credit will be removed from the invoice, and can now be applied to a different one.