Support Suite

This setup guide will assist you in getting your Motorola LI4278 to work in Savance Enterprise using a CDC Virtual Com Port or serial connection.  Simply follow along and scan the barcodes on your monitor's screen when required.  If you are having trouble scanning your screen, you may need to print this guide and scan from the paper instead.  You can also download the Motorola LI4278 Quick Start Guide in PDF format for your reference.  It contains setup information, as well as all the different configuration barcodes available for this model.

• First, you need to connect the barcode scanner to a power source.  Once powered, you will be able to scan.

• Next, you will want to set the barcode scanner to factory defaults.  In order to do this, simply scan the following barcode.

• The scanner and base need to both be set into CDC Virtual COM Port mode (unless you are using a serial connection).  Scan the following barcode to do so.

• Now, the barcode scanner needs to be configured to add a carriage return after a scan.  This is required in Savance Enterprise.  Scan the following 3 barcodes to set this.

• Now you are ready to plug the barcode scanner into the PC or POS terminal.  If you are using a serial connection, no device drivers are necessary.

• If you will be using a USB connection, then USB CDC Virtual COM Port drivers are required on the PC or POS terminal.  Please download and install the appropriate driver from one of the links below.  Here is the official Motorola CDC Driver web page from where these drivers were obtained.

• 32-bit
• 64-bit

• If you are experiencing any trouble with setting the factory defaults, setting the scanner and base into CDC Virtual COM Port mode, configuring the carriage return, or getting your PC or POS terminal to recognize the barcode scanner, there is an easy-to-use PC-based software tool called 123SCAN² Scanner Configuration Utility that can further assist you with this setup.  You may need to upgrade the upgrade the device's firmware as well, which this tool will allow you to do.  Download and install the appropriate version, if necessary.

• 32-bit
• 64-bit

• Now you are ready to configure the barcode scanners to work with Savance Enterprise.  Please refer to the following training video to complete this setup.