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CE Kiosk(3)
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WINDOWS 10/11
You can either run this script in Powershell as an admin, or open
Task Scheduler and manually create the task with these parameters.
Note for version past 10.3.50, the exe will be located at C:\Program
Files\Savance\EIOBoard Kiosk\EIOBoa...
Due to way licensing works for our Kiosk applications there are very
rare instances where activation may not work. This will occur if there
is an issue with the WMI within windows.
We utilize two WMI providers for our activation that may need to be
...
To Enable Remote Access on a CE Kiosk first find out what version of
CE you are currently running, to do so open up the Control Panel, go
to System and in the Overview tab look for the version. Once you have
the version go to this page [1] and install ...
We have been getting asked if an employer is legally allowed to
request temperature and screening questions and then prevent them from
entering the building and/or working. The answer is a resounding YES.
We have also been getting asked if storing the ...
OLD KIOSK
COPY STORED IMAGES
You will need to copy all of the images used in your kiosk. you can
find them under the current user account running the application by
navigating to: %LOCALAPPDATA%\Savance\EIOBoard Kiosk PC\Images
It is recommen...
If you are having an issue opening the status board and found this
within the kiosk logs: "Could not load file or assembly
'CefSharp.Core.dll' or one of its dependencies." Follow these steps to
resolve the issue.
1) Open your Windows settings and na...
In order to customize touch settings on the Kiosk, you must first
follow the instructions in the following article:
Optimizing Features for a Touch Screen on Your Touch Screen Kiosk [1]
To change the size of the Kiosk Scrollbar follow the instructio...
NO, Savance released a software only version of the Kiosk in early
2007. You can run this on any device that can run .NET. You must also
install the .NET service on your EIOBoard server to support the web
service required required to run the kiosk. Cur...
Error:
_Windows found driver software for your device but encountered an
error while attempting to install it._
_Communications Port_
_The system cannot find the file specified._
If you receive the error above, you are trying to install the...
Follow the steps in this article to configure your new Elo Touch
Screen and prepare it to install the EIOBoard Kiosk software.
* The PC component of the kiosk ships separately from the display in
most cases. Follow the instructions included with th...
This OS is not supported beyond Version 9.1.31. The device would
complete the installation process but during the closeout. It
attempted to download files. The package would give an error 12045. A
similar issue was resolved by upgrading to IE 10, or disab...
WHERE CAN I GET THE LATEST VERSION OF THE KIOSK?
If you are a Cloud/EIOBoard-Hosted Organization, you can download the
latest version of the kiosk here:
https://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1]
If you host your own serve...
When configuring the fingerprint scanner to work with the kiosk, the
baud rate needs to be the same in three locations. These locations
consist of the Port Properties, SecureAdmin, and the EIOBoard Kiosk.
Below are instructions on how to change the bau...
The Status Board screen in the EIOBoard Kiosk is certainly
customizable. To configure this, you will need to create a new view.
Here are the instructions on how to do this:
1. Open the Kiosk and log in as the administrator. [1]
2. If you need to make a ...
You can create a Custom Field either manually through the
administration portal, or as you create the question when adding a new
question.
TYPES OF FIELDS
* Contact Fields: The following fields appear in the "Contact Info"
screen
* These are th...
The Host Profile for the Here To See question determines who shows up
on the list for Visitors to select who they are here to see. It can be
edited either from the Kiosk, or from the Question Manager on the Web
if all your kiosks are above version 10.3...
KIOSK SERVER COMMUNICATION
The kiosk communicates to the EIOBoard server using a .NET web
service. This uses port 80 (HTTP) or 443 (HTTPS) to send and receive
information to the web service, which in turn communicates to the
database.
0. If your default page is not the Main Screen with the Staff sign-in
option, you can get to it by pressing the bottom left corner of the
Visitor Sign-in screen or the Status Board.
1. Press Staff
2. Put in the code: 7282623
3. Press Login, th...
If you ever need to access your organizations screening settings to
change or review them, you may do so through the Kiosk application:
1. Enter your kiosks settings:
https://support.savance.com/Knowledgebase/Article/View/726/0/how-to-change-kiosk-s...
There are two different ways to change the size of your Kiosk
Scrollbar.
OPTION 1. DO IT IN WINDOWS (NOT YET SUPPORT IN WINDOWS 8)
* Right click on the Desktop and click Personalize
* In the window that pops up click the Window Color button
...
Sometimes you may find that the EIOBoard desktop application starts
up too quickly and therefore fails to sync with outlook when it opens.
Or there may be very rare cases where it does not consistently start
at start up even though it is set to.
Whe...
Many Windows 10 systems have a capability called edge swiping that
brings up an application navigation/select dialog when a user performs
a touch gesture swiping in from the left or the right side of the
screen.
Many times, companies wish to disable...
A system page file acts as virtual memory in the event all physical
memory is unavailable. It is recommended to have system paging enabled
on the Kiosk in order to improve performance.
* Go to Start -> Control Panel -> System. You can also right-cl...
Your EB-KIOSK-SW Software needs to be registered in order to license
it. If you are opening your Kiosk or other EIOBoard Software for the
first time, click on ACTIVATE! to enter in your Install Key. You will
find your install key in your original softw...
While Savance strives to produce working, error-free code in all of
our products no program is perfect. From time to time a new release or
update may have an issue that was overlooked during testing. If you
feel you have found a bug in one of our progr...
In the Kiosk, you can set both the Visitor and Staff question
profiles separately. This means you can make two different question
profiles, one for staff, and one for visitors, or have both set to the
the same question profile.
VISITOR QUESTION PROF...
Windows Vista, Windows 7, and Windows 8 have the ability to display
Gadgets on your desktop.Gadgets are mini programs that offer useful
information at a glance. For example, you may want to add a Gadget
that displays the current temperature. You can ha...
In order to use the Mag Stripe Reader with the kiosk, the reader has
to be assigned a COM port. The driver that you will need in order to
do this is found in the link below:
Model Number: IDMB-336133B
http://www.idtechproducts.com/download/swipe-...
INSTALLING AND SETTING UP A 2D BAR CODE READER ON A KIOSK
CREATE A USB VIRTUAL COM PORT FOR BAR CODE READER
* Install driver. If you do not have the appropriate drive, contact
the device manufacturer's web page or them directly.
* Connect the ...
When the kiosk starts up after activating for the first time, the
application should be opened to the default screen. If the kiosk
prompts you to activate the program, instead of opening the program,
there may be an issue with the kiosk loading too fas...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
CREATING A DOCUMENT QUESTION
In Version 10.3 and higher of the Kiosk, you can create the Video
Question in the Question Manager.
1. Go to the Question Manager in Administration [1]
2. Create new question in Your Question Profile. Scroll down a...
The Kiosk version 9.0.87 and later allows you to add a video among
the list of guest or patient sign in questions. For more details on
how to set up and use this feature, please watch the following
training video:
* VERSION 9
In version 9, the qu...
WINDOWS PRINTER SETTINGS
We found a promising resolution to the slow label printing. We have
had multiple customers confirm this addresses the issue.
1. Open the printer properties in window for the Dymo printer
2, Go to the Advanced tab
3...
Normally we will provide the Kiosk Monitor with the Application. Over
the years we've sold several different models for our All-in-One
Kiosk. You can find out more information on the current models we sell
here:
Touch Dynamic: QK22 Panel PC [1]
...
Download, install, and launch the Microsoft Origami Experience 2.0 to
easily optimize your kiosk for a touch screen. You can use this direct
link from EIOBoard:
http://www.eioboard.com/downloads/Utils/OrigamiExperiencePackv2.msi
[1]
NOTE: Go to t...
If you want to distinguish status updates by location without having
a status for You can do exactly that, and we already have status
location added as a default field that works with our location
feature!
You can add locations in the groups and loca...
On the kiosk you have the ability to determine the refresh rate. When
trying to select the length of time before the next refresh, here are
some variables to take into account.
* Do you have auto scrolling enabled?
If you have auto scrolling, the k...
OVERVIEW
THE KIOSK REQUIRES ADMIN PRIVILEGES TO VALIDATE YOUR REGISTRATION
EVERY TIME YOU LAUNCH IT. IT REQUIRES FULL ACCESS TO A SPECIFIC
REGISTRY KEY IN THE HKEY_LOCAL_MACHINE REGISTRY HIVE. ALSO, IT
REQUIRES PERMISSIONS TO THE WINDOWS WMI REPOSIT...
If you have a PC that has the EIOBoard Kiosk software installed on it
and you want to run the Kiosk on a second monitor, you have a few ways
of doing this. This is very handy if you have a large monitor on
display for your Kiosk (especially at a Reception...
Background:
The 'web.config' file holds different assemblies required for other
applications to interact with the EIOBoard Server. Otherwise, the
website will remain unaffected.
Our various applications contact the EIOBoard Server through various
s...
* Turn off User Access Control (UAC) - you can turn this back on
later but it just complicates the install process
* Turn off Windows Updates - by default it is set to update
automatically and reboot at 3am
* Turn off power savings features - espe...
Follow the steps below to update a kiosk without an internet
connection.
DOWNLOADS
* EIOBoard Kiosk Installer
* http://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1]
* Additional Resources
* 32bit: http://eioboard.com/downloads...
Redistributable packages "are required by many applications built by
using Microsoft C and C++ tools." Apps using "a Microsoft Visual C++
Redistributable package must be installed on the target system before
you install the app" (_Microsoft Docs,_ 2021...
Features on the Kiosk Interface: Change your status Leave a comment and specify a return time Check notes Print notes Delete notes Have visitors or guests check in and out Open a door on login Automate your login using a biometric device or card reader.
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