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Knowledgebase : EIOBoard > Frequently Asked Questions > Kiosk Interface
   


* Open start, type run or press Windows Key +R * Type %APPDATA% and press Enter. This should take you to "C:\Users\\AppData\Roaming". * Navigate to "\Microsoft\Windows\Start Menu\Programs\Startup". The full path should now look something like: "C...
Due to way licensing works for our Kiosk applications there are very rare instances where activation may not work. This will occur if there is an issue with the WMI within windows. We utilize two WMI providers for our activation that may need to be ...
To Enable Remote Access on a CE Kiosk first find out what version of CE you are currently running, to do so open up the Control Panel, go to System and in the Overview tab look for the version. Once you have the version go to this page [1] and install ...
COPY STORED IMAGES You will need to copy all of the images used in your kiosk. It is recommended to compress them in order to minimize the size of the file. BACKUP REGISTRY Go to Start and type 'regedit' and press Enter. This will open Windows...
In order to customize touch settings on the Kiosk, you must first follow the instructions in the following article: Optimizing Features for a Touch Screen on Your Touch Screen Kiosk [1] To change the size of the Kiosk Scrollbar follow the instructio...
No, Savance released a software only version of the Kiosk in early 2007. You can run this on any device that can run .NET 2.0. You must also install the .NET 2.0 service on your EIOBoard server to support the web service required required to run the kio...
Error: _Windows found driver software for your device but encountered an error while attempting to install it._ _Communications Port_ _The system cannot find the file specified._ If you receive the error above, you are trying to install the...
Follow the steps in this article to configure your new Elo Touch Screen and prepare it to install the EIOBoard Kiosk software. * The PC component of the kiosk ships separately from the display in most cases. Follow the instructions included with th...
When configuring the fingerprint scanner to work with the kiosk, the baud rate needs to be the same in three locations. These locations consist of the Port Properties, SecureAdmin, and the EIOBoard Kiosk. Below are instructions on how to change the bau...
The Status Board screen in the EIOBoard Kiosk is certainly customizable. To configure this, you will need to create a new view. Here are the instructions on how to do this: * Open the Kiosk and log in as the administrator. * Go to the Views and click...
Kiosk Server Communication The kiosk communicates to the EIOBoard server using a .NET web service. This uses port 80 (HTTP) or 443 (HTTPS) to send and receive information to the web service that intern communicates to the database.
There are two different ways to change the size of your Kiosk Scrollbar. OPTION 1. DO IT IN WINDOWS (NOT YET SUPPORT IN WINDOWS 8) * Right click on the Desktop and click Personalize * In the window that pops up click the Window Color button ...
A system page file acts as virtual memory in the event all physical memory is unavailable. It is recommended to have system paging enabled on the Kiosk in order to improve performance. * Go to Start -> Control Panel -> System. You can also right-cl...
Your EB-KIOSK-SW Software needs to be registered in order to license it. If you are opening your Kiosk for the first time, click on ACTIVATE! to enter in your Install Key. If you have already been using your Kiosk (such as for an EIOBoard trial), login...
Windows Vista, Windows 7, and Windows 8 have the ability to display Gadgets on your desktop.Gadgets are mini programs that offer useful information at a glance. For example, you may want to add a Gadget that displays the current temperature. You can ha...
In order to use the Mag Stripe Reader with the kiosk, the reader has to be assigned a COM port. The driver that you will need in order to do this is found in the link below: Model Number: IDMB-336133B http://www.idtechproducts.com/download/swipe-...
INSTALLING AND SETTING UP A 2D BAR CODE READER ON A KIOSK CREATE A USB VIRTUAL COM PORT FOR BAR CODE READER * Install driver. If you do not have the appropriate drive, contact the device manufacturer's web page or them directly. * Connect the ...
When the kiosk starts up after activating for the first time, the application should be opened to the default screen. If the kiosk prompts you to activate the program, instead of opening the program, there may be an issue with the kiosk loading too fas...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
The Kiosk version 9.0.87 and later allows you to add a video among the list of guest or patient sign in questions. For more details on how to set up and use this feature, please watch the following training video: Kiosk Video Question Type - YouTube...
We found a promising resolution to the slow label printing. We have had multiple customers confirm this addresses the issue. 1. Open the printer properties in window for the Dymo printer 2, Go to the Advanced tab 3. Uncheck "Enable advanced...
Download, install, and launch the Microsoft Origami Experience 2.0 to easily optimize your kiosk for a touch screen. You can use this direct link from EIOBoard: http://www.eioboard.com/downloads/utils/OrigamiExperiencePackv2.msi [1] NOTE: Go to t...
When setting up the kiosk there is an option to allow users to select which location they are at when changing their status. This option is located in the Status tab of the kiosk administrator. Unfortunately the drop down box does not appear on the ...
On the kiosk you have the ability to determine the refresh rate. When trying to select the length of time before the next refresh, here are some variables to take into account. * Do you have auto scrolling enabled? If you have auto scrolling, the k...
OVERVIEW THE KIOSK REQUIRES ADMIN PRIVILEGES TO VALIDATE YOUR REGISTRATION EVERY TIME YOU LAUNCH IT. IT REQUIRES FULL ACCESS TO A SPECIFIC REGISTRY KEY IN THE HKEY_LOCAL_MACHINE REGISTRY HIVE. ALSO, IT REQUIRES PERMISSIONS TO THE WINDOWS WMI REPOSIT...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
* Turn off User Access Control (UAC) - you can turn this back on later but it just complicates the install process * Turn off Windows Updates - by default it is set to update automatically and reboot at 3am * Turn off power savings features - espe...
Follow the steps below to update a kiosk without an internet connection. DOWNLOADS * EIOBoard Kiosk Installer * http://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe [1] * Additional Resources * 32bit: http://eioboard.com/downloads...
Features on the Kiosk Interface: Change your status Leave a comment and specify a return time Check notes Print notes Delete notes Have visitors or guests check in and out Open a door on login Automate your login using a biometric device or card reader.