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Knowledgebase : EIOBoard > Frequently Asked Questions > General
     
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE This article applies to customer hosted accounts only. If you have an EIOBoard-hosted account and do not see your mobile carrier listed, please let us know by e-mailings support@e...
This article explains how to resolve an issue where you get an error trying to navigate to your EIOBoard Browser Interface stating, “An unhandled exception was generated during the execution of the current web request”.  If you see this error, you may ...
ABSOLUTELY! Savance recognizes that each company has its own unique processes and needs. Savance is always committed to meeting our customer's needs. Please Click Here [1] for information about our Custom Modifications, or check out our Contact Us [2] ...
YES, the chat option can be disabled for a whole organization via the Administrator Organization Settings. Simply follow these instructions: * Open the Administrator by clicking on . * Go to the Company Settings tab. * Click . * Be sure to ch...
Yes, EIOBoard can be purchased for a one-time fee. Support and upgrades are included for one full year after the time of purchase. At the end of the first year, your support contract will expire unless extended support and upgrades are selected at the tim...
If you would like to disallow users from reviewing their status history, then go to Company Settings in the Administration screen and enable the "Hide Status History For All Non-Admins" option. Once users log into EIOBoard again, the Timesheet button w...
EIOBoard keeps the data of alerts, chat history, logs and statuses for each user. Since this data will take up a lot of space over time, automatic tasks occur to erase old information. Here is a list of how long the data is stored by default: Data S...
Savance appreciates any feedback you have to offer regarding our products. It is these customer suggestions that have helped guide EIOBoard into the feature-rich product that it is today. Here is the method we use to prioritize feature changes for E...
EIOBoard has the ability to watch users as they change their status. Similar to Outlook, EIOBoard will display a small pop-up window with the name of the person, what status they changed to, and at what time. To add users to your notifications watch...
The setting shown below in EIOBoard server settings will allow you to set EIOBoard to automatically add new users anytime a new user is added to an OU that is checked in the ADsync Template. In the Active Directory Sync Tab of EIOBoard Server you ca...
We have an automated e-mail for Customer-Hosted and EIOBoard-hosted that are different.  Each time a new customer signs up for a trial or we release a new version, they get an e-mail with links for a specific release.  All links will be downloaded from th...
Outlook and GroupWise Synchronization can only be accessed in the Application version of EIOBoard. To access it, click on the My Status button in the upper left-hand corner of the Application, and then click Outlook or GroupWise Sync at the bottom of th...
EIOBoard's development plan began back in the year of 2000. Our engineering team saw a need after using a competitor's product for a better devised electronic in-out board software and so out of that desire, our EIOBoard software was born! After launch...
EIOBoard stores all Status History indefinitely. Even if you were to remove a user, they are really only disabled, and their Status History remains in the EIOBoard database.
With either EIOBoard Customer-Hosted (on your server) or EIOBoard-Hosted (on our secured server), you can have anywhere from two to several thousands of users. Our EIOBoard software was built on a scalable platform (SQL/MSDE and IIS) and our development t...
Savance releases new releases usually once or twice a year and then releases patch updates as frequently as needed. For Customer-Hosted users, Savance notifies the administrator when a new version is available for download. For EIOBoard-Hosted users, ...
In either the EIOBoard Application or Outlook Interface open the Administrator and click the Company Settings tab.  Next click the "Edit" button, enter your e-mail or distribution group address for the "Support To Email Address", and c...
Here are instructions on how to integrate EIOBoard with Google Sites. This feature will allow you to add a window in your company's Google Site for everyone to use. The window can be placed anywhere in the site, for your company's convenience. * Cl...
GETTING STARTED WITH YOUR FINGERPRINT SCANNER Savance will support and provide documentation on the initial setup of connecting the fingerprint scanner to the kiosk. This is the manual for setting up the fingerprint scanner: http://www.eioboard.com/Do...
The log files help programmers and support figure out what is causing the EIOBoard program to error or work incorrectly. Below are the steps to find and export the logs for different interfaces of EIOBoard. EIOBoard Application and Outlook Add-In ...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
The "More" tab is used to provide additional status information for the selected worker. The information can be chosen to be displayed for everyone to see on the main screen. USING THE "MORE" TAB: 1) Click the "Status:" button 2) Click the "M...
EIOBoard has the ability to perform status updates for multiple people at once. This feature is only available for users who have are an EIOBoard Administrator or an EIOBoard Receptionist. Open EIOBoard and click on "More" in the toolbar. Then sele...
There are two different types of picture uploads used in EIOBoard.  The most common picture upload is for user pictures.  Dimensions for the user pictures should be square, meaning the length is the same as the width.  For example, 150x150 pixels or 200x2...
Savance's policy is to answer any and all support requests within one business day (24 hours). In most cases, the response time is much faster, and it is rare for something to go the full duration without a response. Each support request is entered int...
In addition to setting the users' cell numbers and carriers you must also set up EIOBoard Server to facilitate messaging using an SMTP server. To do this Open EIOBoard Server and Go Management-->Settings. Then on the Email tab under General set those s...
------------------------- UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE ARE AS FOLLOWS * Scenario - Upgrading the EIOBoard Server and Database - No migration * Sc...
The Timesheet button is available for checking status history. If the button is missing for users, here are some troubleshooting steps: * Check the More menu to see if Timesheets is hidden in there. * Go to the Toolbar tab in the EIOBoard Setting...
Savance's business hours are Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time. We are also closed for most national holidays. Occasionally we will answer support issues outside of these hours, though this should not be expected. Please cli...
Hosted Options Whether you choose the Customer-Hosted (Intranet) or the EIOBoard-Hosted (Internet) you will access EIOBoard the same way. Both EIOBoard versions includes the Browser (Web), Application, Outlook Add-in, and Mobile interfaces for EIOB...
EIOBoard has many features built into the application that help its users maintain accurate status. First, the EIOBoard Application includes an activity monitor, which will update a user's status to unavailable if they do not use their keyboard or mouse...
The "My" is simply your "My Friends" group. These are the people who you want to be able to view the status and when you click on that tab, those are the only people who show up and so you don't have to view everyone else's status that way. To add users...
The EIOBoard Application Interface [1] runs only on Windows-based computers, such as Windows XP/Vista/7/8. It is a small application that interfaces with the database through port 80 or 1433 using HTTP or HTTPS. The application interface offers some un...
The minimum recommended resolution for the EIOBoard Application Interface, EIOBoard Browser Interface, or EIOBoard Outlook Interface is 1024x768.  Although we support as low as 800x600, it is not recommended. 
The UserID is only used to log a user into the EIOBoard Kiosk Interface or EIOBoard Punch Interface.  This is a unique, numeric value which is usually associated to the ID of a badge with a magnetic stripe or barcode, an RFID tag, or fingerprint.&...
Here are a few things that you'll want to consider before purchasing any Electronic In-Out Board software: * IS THE CHOSEN IN-OUT BOARD SOFTWARE UPDATED FREQUENTLY TO REMAIN COMPATIBLE WITH THE CHANGING NEEDS OF YOUR WORKPLACE ENVIRONMENT? (For exa...
The Customer-Hosted version of EIOBoard requires much more work from our technical staff to install and supply future updates and releases. We try to encourage smaller companies that do not have the staff or the appropriate server hardware to use the EIOB...
YES, the EIOBoard Browser Interface will operate on all operating systems. The EIOBoard Application and Outlook Add-In will run on Windows 98/ME/2000/2003/XP/Vista/Windows7/Windows8 based systems or any operating system using a Terminal Server with or ...