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Help Guides(29)
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If you are a Customer-Hosted customer and would like to upgrade your
server, there are a few steps to follow as well as a few options that
are important to note. There is no need to reboot the server, stop
services, or do the upgrade after hours. Just ...
The Active Directory (AD) Sync is an easy way to import users into
EIOBoard from your company. The system does this by looking at the AD
user names and matching them with the EIOBoard users. If the user name
in AD is not found as an EIOBoard user, then...
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE
This article applies to customer hosted accounts only. If you have an
EIOBoard-hosted account and do not see your mobile carrier listed,
please let us know by e-mailings support@e...
You must have full access to the server or SQL database to do this
task. You need to open up SQL Management Studio and connect to the
database so you can run queries. You can also use the SQL Tasks from
EIOBoard Admin, but that is more difficult so we ...
If you would like to change or add color options that are available
when you are selecting available colors for your status color, this
can be done on the back end by editing the database.
_NOTE:_ Because this requires you to edit your EIOBoard data...
This knowledge base article applies to Customer-Hosted installations
only. You may encounter an issue where you type in the URL for the
mobile web site (generally http:///mobile, http:///eioboard/mobile, or
http://:801/mobile). Instead of being directe...
The Compilation Error is an error that can be fixed by making changes
to the Application Pool.
This is what the page will look like. The "Description" will read
something along the lines of "An error occurred during the compilation
of a resource req...
The error "CREATE DATABASE failed." is an error that takes place when
installing the EIOBoard server. Even though the error takes place
during the installation process, the EIOBoard server will usually
finish installing. Since the EIOBoard server finis...
In version 9.1.36 and later of EIOBoard Server a setting was added to
the Active Directory Settings for Auth Type. This was done to support
several different authorization types possible in Active Directory.
If you encounter an error "Credentials m...
In order to customize touch settings on the Kiosk, you must first
follow the instructions in the following article:
Optimizing Features for a Touch Screen on Your Touch Screen Kiosk [1]
To change the size of the Kiosk Scrollbar follow the instructio...
EIOBoard keeps the data of alerts, chat history, logs and statuses
for each user. Since this data will take up a lot of space over time,
automatic tasks occur to erase old information. Here is a list of how
long the data is stored by default:
Data S...
This pertains to the Outlook Add-in. If you would like to detach the
status board from Outlook so that it can be moved to a different
monitor, follow the steps below:
In the upper-right corner of the status board, you will see a
dropdown button. Hit...
This article explains how to get your EIOBoard Outlook Add-in to run
again when the following error message comes up:
"Outlook experienced a serious problem with the 'dep exception on
startup add-in' add-in. This add-in is incompatible with Data
Executio...
With the infinias device you have the capability to use a card
reader, switch, or button to unlock a door. This feature is in
addition to controlling the statuses of EIOBoard. In order to take
advantage of the different door controls, you have to know ...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND
CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK
ADD-IN.
Right Click or Double click on your name to change your status or on
another user to change their status.
...
By default when you exit out of EIOBoard it will not exit the
application but instead minimize it to the System Tray. When you click
on the exit button you will get a message that says the following:
After minimizing EIOBoard if you try to run the ...
When deploying the MSI file through Group Policy, you may sometimes
encounter a PC where the installation has failed. EIOBoard is not
present in Add/Remove Programs, and re-deploying does not work. Check
for the presence of the following registry key: ...
When configuring the fingerprint scanner to work with the kiosk, the
baud rate needs to be the same in three locations. These locations
consist of the Port Properties, SecureAdmin, and the EIOBoard Kiosk.
Below are instructions on how to change the bau...
You may receive an error message in EIOBoard similar to the
following. Particularly, EIOBoard is having trouble reading the
Windows operating system's date and time.
Message: String was not recognized as a valid DateTime because the
day of
week w...
The setting shown below in EIOBoard server settings will allow you to
set EIOBoard to automatically add new users anytime a new user is
added to an OU that is checked in the ADsync Template.
In the Active Directory Sync Tab of EIOBoard Server you ca...
If you would like to simply print off all users in your EIOBoard,
simply click on the ALL tab in EIOBoard (to view all users),
right-click on any user, and click print. This will print the status
board as you see it on your screen. If you would like to...
Once a user is signed in, they can manage and update their password
from within the Browser, Application, or Outlook add-in interfaces.
BROWSER INTERFACE
1. Login to the Browser.
2. Click on My Info and Settings in the upper right corner.
3...
Avigilon Integration syncs up users and credentials automatically but
requires you to enter to details about the door in order for the
events to properly map to a status update in EIOBoard. When you add or
change a door, or you set up the system initia...
There are a few places where users of EIOBoard can access help from
within the Application or Browser interface. For example, in the
Application interface if a user goes to More-->Help-->Support/Feedback
a window will come up where they can compose a m...
This setting can be set by individual users on a per user basis or it
can be set by an administrator user as a deployable setting and locked
so it cannot be changed by non-admin users. To change this setting and
deploy it to all users open the EIOBoard...
There are two different ways to change the size of your Kiosk
Scrollbar.
OPTION 1. DO IT IN WINDOWS (NOT YET SUPPORT IN WINDOWS 8)
* Right click on the Desktop and click Personalize
* In the window that pops up click the Window Color button
...
When you are doing a roll call from the mustering tablet during an
emergency you probably will not want to see every EIOBoard user in
your organization but only the ones who are in the building or the
ones from just your department. Using Roll Call Pro...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR:
* Right click on the user you want to create a future status on the
calendar for
* Select "Calendar"
* (Optional) On the left side of the screen click on the date of the
first day your futu...
Sometimes you may find that the EIOBoard desktop application starts
up too quickly and therefore fails to sync with outlook when it opens.
Or there may be very rare cases where it does not consistently start
at start up even though it is set to.
Whe...
TABLE OF CONTENTS
* Introduction [1]
* How to Create the PowerPoint with EIOBoard Embedded [2]
* Using LiveWeb in PowerPoint [3]
* Auto Looping [4]
* Start EIOBoard SlideShow on Startup [5]
INTRODUCTION
PowerPoint is a useful tool to u...
For EIOBoard mobile to work, you must allow cookies to be placed on
your iPhone so that the server can track current session information.
If you've enabled cookies and it still doesn't seem to work, make sure
you've configured EIOBoard access remotely....
RUNNING EIOBOARD ON SERVER 2012
INSTALL .NET
Server Manager -> Dashboard -> Add roles and features, Next, Next,
Next, Next, Click the .NET Framework 3.5 Features
Also, check the ASP.NET 4.5 under the .NET Framework 4.5 Features
If you do not ins...
Here are instructions on how to integrate EIOBoard with Google Sites.
This feature will allow you to add a window in your company's Google
Site for everyone to use. The window can be placed anywhere in the
site, for your company's convenience.
* Cl...
Registering an ID Card for EB Punch is a very simple process. You will
need access to your EB Punch software and to an admin's EIOBoard
Client. Here are the instructions:
* You will need to find out the ID of the card you are registering.
If you alread...
If you have added Future Statuses to EIOBoard (such as through
Outlook Sync. or Exchange Sync.), EIOBoard is not currently able to
delete all these statuses automatically. A user may open the EIOBoard
calendar, right-click each event, and delete each ...
Sometimes the EIOBoard Connector Service may need to be restarted due
to a technical problem or lost connection. If so it will need to be
forcibly killed. It cannot be stopped simply by stopping it. To stop
and restart the service perform the following...
The log files help programmers and support figure out what is causing
the EIOBoard program to error or work incorrectly. Below are the steps
to find and export the logs for different interfaces of EIOBoard.
EIOBoard Application and Outlook Add-In
...
_STEP 1 - MAKE SURE THE EIOBOARD SERVER IS WORKING CORRECTLY_
Make sure that you can connect to EIOBoard from the EIOBoard App or
Outlook Add-In and from the Browser Interface. If this is not working,
then this issue is unrelated to Infinias. See th...
When attempting to deploy a .NET 3.5 website on the default app pool
in IIS7 having the framework section set to .NET 4.0, you may get the
following error:
"There is a duplicate
'system.web.extensions/scripting/scriptResourceHandler' section
defined...
In order to use the Mag Stripe Reader with the kiosk, the reader has
to be assigned a COM port. The driver that you will need in order to
do this is found in the link below:
Model Number: IDMB-336133B
http://www.idtechproducts.com/download/swipe-...
EIOBoard can be installed on an Exchange Server if needed. You will
run the installer as normal, when it asks you how you would like to
set up the website choose Virtual Directory (this will make it easier
if you have remote access setup for Exchange)...
Installing EIOBoard via Group Policy on Windows Server 2012
*
Download the latest MSI from our releases website at
http://www.eioboard.com/Releases.aspx [1]
*
Save the files into one publicly shared folder. Steps 3-7 will walk
you through...
When the kiosk starts up after activating for the first time, the
application should be opened to the default screen. If the kiosk
prompts you to activate the program, instead of opening the program,
there may be an issue with the kiosk loading too fas...
From time to time customers have requested Bluetooth capability for
our Kiosks. While the Kiosk tablets do not have the hardware to
provide Bluetooth connectivity built in, Broadcom and some other
manufacturers produce USB plugable Bluetooth adapters f...
If you are receiving a LDAP error, you are experiencing an issue with
accessing and maintaining distributed directory information services
over an IP network. In this case you are most likely experiencing
issues with active directory. For fixing this e...
If you are receiving an error after upgrading from an older version
of EIOBoard that says either of the following in the Web Browser:
Or the following in the Application/Add-in:
Follow these steps to resolve the issue:
*
Open up your EIOBoa...
If you would like to link EIOBoard inside of your Outlook Web Access
(OWA) follow these steps:
* Open up Internet Information Services (IIS) and locate your OWA
site
* Click the plus sign next to the site to have a drop down of the
folders in sid...
When making any changes to the database, you will want to make a
backup so that you do not have a chance of losing any data.
To make a backup of the database you have two options:
* Option 1 - Use SQL Management Studio
*
http://serverintellect...
The "More" tab is used to provide additional status information for
the selected worker. The information can be chosen to be displayed for
everyone to see on the main screen.
USING THE "MORE" TAB:
1) Click the "Status:" button
2) Click the "M...
The My Customers feature is a handy tool that is easy to use and is
helpful for organizing your customers based on your representatives,
where the company is located, all the contact information for the
company and its employees, etc.
When you firs...
This article applies only to customers who have an on premise aka
customer hosted installation of EIOBoard. Some of our on-prem
customers have asked if they can remove the default comment
(NightlyStatusUpdate) that shows up when users are signed out
Autom...
Download, install, and launch the Microsoft Origami Experience 2.0 to
easily optimize your kiosk for a touch screen. You can use this direct
link from EIOBoard:
http://www.eioboard.com/downloads/utils/OrigamiExperiencePackv2.msi
[1]
NOTE: Go to t...
If you have a user who always has to re-enable the Outlook Addin
every time they open Outlook in order to use it. This addin resiliency
registry setting may be the key to your issues.
Instructions in this article discuss how to set that key-
http...
If you have a PC that has the EIOBoard Kiosk software installed on it
and you want to run the Kiosk on a second monitor, you have a few ways
of doing this. This is very handy if you have a large monitor on
display for your Kiosk (especially at a Reception...
One of EIOBoard's most unique administrative features is its
scalability. EIOBoard has the ability to neatly organize thousands of
users on a single status board, allowing any user to easily find other
users in a specified department, physical location, o...
In addition to setting the users' cell numbers and carriers you must
also set up EIOBoard Server to facilitate messaging using an SMTP
server. To do this Open EIOBoard Server and Go Management-->Settings.
Then on the Email tab under General set those s...
If you are having an issue with some or all of your Active Directory
Groups not syncing to EIOBoard follow these steps:
*
Open up your EIOBoard Server Admin
*
Run a manual sync
*
If the Manual sync log shows that 0 users are synced, ...
When installing EIOBoard, it's possible that you may run into a SQL
error similar to this one:
"Cannot resolve collation conflict between "Latin1_General_CI_AS" and
"SQL_Latin1_General_CP1_CI_AS" in CASE operator occurring in SELECT
statement colum...
The error "Strong authentication is required for this operation." is
caused by the signing requirements not being set up correctly. To fix
this issue you will have to change some settings on the server with
the EIOBoard server.
* Log into the serve...
If you are using a self signed certificate and are getting this error
when trying to connect to your EIOBoard application or add-in and
getting a security warning when trying to access through the browser
make sure your certificate is valid and that you a...
-------------------------
UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS
I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE
ARE AS FOLLOWS
* Scenario - Upgrading the EIOBoard Server and Database - No
migration
* Sc...
After a brand new installation of the EIOBoard server, you may
receive a "503 service unavailable" error. You may notice that
EIOBoard's application pool stops as soon as you try accessing the
site through the web interface. Furthermore, you may find t...
Sometimes it seems a little confusing when you refer to EIOBoard's
texting feature because you may not know that there are actually _two_
texting features. They each have different functions and require
separate licenses. This knowledgebase article wil...
If you get this error
InnerException>>
System.InvalidCastException: Unable to cast COM object of type
'System.__ComObject' to interface type
'Microsoft.Office.Interop.Outlook._AppointmentItem'. This operation
failed because the QueryInterface call o...
Upon hitting the "Test Connection" button on the EIOBoard standalone
client or Outlook Add-in, you may receive this error message:
TEST CONNECTION FAILED. SERVER WAS UNABLE TO PROCESS REQUEST. --->
UNABLE TO GENERATE A TEMPORARY CLASS (RESULT=1). ER...
Using the search on the left and side in EIOBoard App you can use the
Filters to filter out only people who are in a certain status.
The Android and IPhone apps do not allow this. However, the mobile
site does.
In the browser on your cell phone go ...
Some Apple Macintosh computers use the one-button mouse. There are a
few places in the EIOBoard web interface that require you to
right-click. For example, right-clicking on a user's name will bring
up a menu that has a number of different options. The...
If you are using zScalar Cloud Security, but are having issues
accessing EIOBoard make sure your public IP is correctly added into
the locations list (You must contact zScalar support for this step).
You will also want to check and make sure you have ...
EIOBoard has a large amount of scalability so that hundreds of users
can be organized in multiple different ways. Users can be organized
based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however,
that having multiple organizations is only av...
In EIOBoard, you can tie your Windows login to your EIOBoard login
and have it automatically log you into EIOBoard upon startup. This is
called "Windows Authentication." Let's say your name is John Smith.
And let's say that when you log in to your Wind...
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