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If you are a Customer-Hosted customer and would like to upgrade your server, there are a few steps to follow as well as a few options that are important to note. There is no need to reboot the server, stop services, or do the upgrade after hours. Just ...
The Active Directory (AD) Sync is an easy way to import users into EIOBoard from your company. The system does this by looking at the AD user names and matching them with the EIOBoard users. If the user name in AD is not found as an EIOBoard user, then...
ADDING ADDITIONAL MOBILE CARRIERS FOR THE 'SEND TEXT MESSAGE' FEATURE This article applies to customer hosted accounts only. If you have an EIOBoard-hosted account and do not see your mobile carrier listed, please let us know by e-mailings support@e...
You must have full access to the server or SQL database to do this task. You need to open up SQL Management Studio and connect to the database so you can run queries. You can also use the SQL Tasks from EIOBoard Admin, but that is more difficult so we ...
If you would like to change or add color options that are available when you are selecting available colors for your status color, this can be done on the back end by editing the database. _NOTE:_ Because this requires you to edit your EIOBoard data...
This knowledge base article applies to Customer-Hosted installations only. You may encounter an issue where you type in the URL for the mobile web site (generally http:///mobile, http:///eioboard/mobile, or http://:801/mobile). Instead of being directe...
The Compilation Error is an error that can be fixed by making changes to the Application Pool. This is what the page will look like. The "Description" will read something along the lines of "An error occurred during the compilation of a resource req...
The error "CREATE DATABASE failed." is an error that takes place when installing the EIOBoard server. Even though the error takes place during the installation process, the EIOBoard server will usually finish installing. Since the EIOBoard server finis...
In order to customize touch settings on the Kiosk, you must first follow the instructions in the following article: Optimizing Features for a Touch Screen on Your Touch Screen Kiosk [1] To change the size of the Kiosk Scrollbar follow the instructio...
EIOBoard keeps the data of alerts, chat history, logs and statuses for each user. Since this data will take up a lot of space over time, automatic tasks occur to erase old information. Here is a list of how long the data is stored by default: Data S...
This pertains to the Outlook Add-in. If you would like to detach the status board from Outlook so that it can be moved to a different monitor, follow the steps below: In the upper-right corner of the status board, you will see a dropdown button. Hit...
This article explains how to get your EIOBoard Outlook Add-in to run again when the following error message comes up: "Outlook experienced a serious problem with the 'dep exception on startup add-in' add-in. This add-in is incompatible with Data Executio...
With the infinias device you have the capability to use a card reader, switch, or button to unlock a door. This feature is in addition to controlling the statuses of EIOBoard. In order to take advantage of the different door controls, you have to know ...
BELOW IS AN EASY TO FOLLOW TUTORIAL ON STATUS UPDATES, NOTES, CHAT AND CREATING FUTURE STATUSES IN THE EIOBOARD APPLICATION AND OUTLOOK ADD-IN. Right Click or Double click on your name to change your status or on another user to change their status. ...
By default when you exit out of EIOBoard it will not exit the application but instead minimize it to the System Tray. When you click on the exit button you will get a message that says the following: After minimizing EIOBoard if you try to run the ...
When deploying the MSI file through Group Policy, you may sometimes encounter a PC where the installation has failed. EIOBoard is not present in Add/Remove Programs, and re-deploying does not work. Check for the presence of the following registry key: ...
When configuring the fingerprint scanner to work with the kiosk, the baud rate needs to be the same in three locations. These locations consist of the Port Properties, SecureAdmin, and the EIOBoard Kiosk. Below are instructions on how to change the bau...
You may receive an error message in EIOBoard similar to the following. Particularly, EIOBoard is having trouble reading the Windows operating system's date and time. Message: String was not recognized as a valid DateTime because the day of week w...
The setting shown below in EIOBoard server settings will allow you to set EIOBoard to automatically add new users anytime a new user is added to an OU that is checked in the ADsync Template. In the Active Directory Sync Tab of EIOBoard Server you ca...
If you would like to simply print off all users in your EIOBoard, simply click on the ALL tab in EIOBoard (to view all users), right-click on any user, and click print. This will print the status board as you see it on your screen. If you would like to...
Avigilon Integration syncs up users and credentials automatically but requires you to enter to details about the door in order for the events to properly map to a status update in EIOBoard. When you add or change a door, or you set up the system initia...
There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More-->Help-->Support/Feedback a window will come up where they can compose a m...
This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. To change this setting and deploy it to all users open the EIOBoard...
There are two different ways to change the size of your Kiosk Scrollbar. OPTION 1. DO IT IN WINDOWS (NOT YET SUPPORT IN WINDOWS 8) * Right click on the Desktop and click Personalize * In the window that pops up click the Window Color button ...
HOW TO DUPLICATE FUTURE STATUSES ON EIOBOARD CALENDAR: * Right click on the user you want to create a future status on the calendar for * Select "Calendar" * (Optional) On the left side of the screen click on the date of the first day your futu...
TABLE OF CONTENTS * Introduction [1] * How to Create the PowerPoint with EIOBoard Embedded [2] * Using LiveWeb in PowerPoint [3] * Auto Looping [4] * Start EIOBoard SlideShow on Startup [5] INTRODUCTION PowerPoint is a useful tool to u...
For EIOBoard mobile to work, you must allow cookies to be placed on your iPhone so that the server can track current session information. If you've enabled cookies and it still doesn't seem to work, make sure you've configured EIOBoard access remotely....
RUNNING EIOBOARD ON SERVER 2012 INSTALL .NET Server Manager -> Dashboard -> Add roles and features, Next, Next, Next, Next, Click the .NET Framework 3.5 Features Also, check the ASP.NET 4.5 under the .NET Framework 4.5 Features If you do not ins...
Here are instructions on how to integrate EIOBoard with Google Sites. This feature will allow you to add a window in your company's Google Site for everyone to use. The window can be placed anywhere in the site, for your company's convenience. * Cl...
Registering an ID Card for EB Punch is a very simple process. You will need access to your EB Punch software and to an admin's EIOBoard Client. Here are the instructions: * You will need to find out the ID of the card you are registering. If you alread...
If you have added Future Statuses to EIOBoard (such as through Outlook Sync. or Exchange Sync.), EIOBoard is not currently able to delete all these statuses automatically. A user may open the EIOBoard calendar, right-click each event, and delete each ...
Sometimes the EIOBoard Connector Service may need to be restarted due to a technical problem or lost connection. If so it will need to be forcibly killed. It cannot be stopped simply by stopping it. To stop and restart the service perform the following...
The log files help programmers and support figure out what is causing the EIOBoard program to error or work incorrectly. Below are the steps to find and export the logs for different interfaces of EIOBoard. EIOBoard Application and Outlook Add-In ...
_STEP 1 - MAKE SURE THE EIOBOARD SERVER IS WORKING CORRECTLY_ Make sure that you can connect to EIOBoard from the EIOBoard App or Outlook Add-In and from the Browser Interface. If this is not working, then this issue is unrelated to Infinias. See th...
When attempting to deploy a .NET 3.5 website on the default app pool in IIS7 having the framework section set to .NET 4.0, you may get the following error: "There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined...
In order to use the Mag Stripe Reader with the kiosk, the reader has to be assigned a COM port. The driver that you will need in order to do this is found in the link below: Model Number: IDMB-336133B http://www.idtechproducts.com/download/swipe-...
EIOBoard can be installed on an Exchange Server if needed. You will run the installer as normal, when it asks you how you would like to set up the website choose Virtual Directory (this will make it easier if you have remote access setup for Exchange)...
Installing EIOBoard via Group Policy on Windows Server 2012 * Download the latest MSI from our releases website at http://www.eioboard.com/Releases.aspx [1] * Save the files into one publicly shared folder. Steps 3-7 will walk you through...
When the kiosk starts up after activating for the first time, the application should be opened to the default screen. If the kiosk prompts you to activate the program, instead of opening the program, there may be an issue with the kiosk loading too fas...
From time to time customers have requested Bluetooth capability for our Kiosks. While the Kiosk tablets do not have the hardware to provide Bluetooth connectivity built in, Broadcom and some other manufacturers produce USB plugable Bluetooth adapters f...
If you are receiving a LDAP error, you are experiencing an issue with accessing and maintaining distributed directory information services over an IP network. In this case you are most likely experiencing issues with active directory. For fixing this e...
If you are receiving an error after upgrading from an older version of EIOBoard that says either of the following in the Web Browser: Or the following in the Application/Add-in: Follow these steps to resolve the issue: * Open up your EIOBoa...
If you would like to link EIOBoard inside of your Outlook Web Access (OWA) follow these steps: * Open up Internet Information Services (IIS) and locate your OWA site * Click the plus sign next to the site to have a drop down of the folders in sid...
When making any changes to the database, you will want to make a backup so that you do not have a chance of losing any data. To make a backup of the database you have two options: * Option 1 - Use SQL Management Studio * http://serverintellect...
The "More" tab is used to provide additional status information for the selected worker. The information can be chosen to be displayed for everyone to see on the main screen. USING THE "MORE" TAB: 1) Click the "Status:" button 2) Click the "M...
The My Customers feature is a handy tool that is easy to use and is helpful for organizing your customers based on your representatives, where the company is located, all the contact information for the company and its employees, etc. When you firs...
Download, install, and launch the Microsoft Origami Experience 2.0 to easily optimize your kiosk for a touch screen. You can use this direct link from EIOBoard: http://www.eioboard.com/downloads/utils/OrigamiExperiencePackv2.msi [1] NOTE: Go to t...
If you have a PC that has the EIOBoard Kiosk software installed on it and you want to run the Kiosk on a second monitor, you have a few ways of doing this. This is very handy if you have a large monitor on display for your Kiosk (especially at a Reception...
One of EIOBoard's most unique administrative features is its scalability. EIOBoard has the ability to neatly organize thousands of users on a single status board, allowing any user to easily find other users in a specified department, physical location, o...
In addition to setting the users' cell numbers and carriers you must also set up EIOBoard Server to facilitate messaging using an SMTP server. To do this Open EIOBoard Server and Go Management-->Settings. Then on the Email tab under General set those s...
If you are having an issue with some or all of your Active Directory Groups not syncing to EIOBoard follow these steps: * Open up your EIOBoard Server Admin * Run a manual sync * If the Manual sync log shows that 0 users are synced, ...
The error "Strong authentication is required for this operation." is caused by the signing requirements not being set up correctly. To fix this issue you will have to change some settings on the server with the EIOBoard server. * Log into the serve...
If you are using a self signed certificate and are getting this error when trying to connect to your EIOBoard application or add-in and getting a security warning when trying to access through the browser make sure your certificate is valid and that you a...
------------------------- UPGRADING EIOBOARD SERVER ON CUSTOMER HOSTED INSTALLATIONS I. DIFFERENT SCENARIOS AND NEEDS - THE SCENARIOS COVERED IN THIS GUIDE ARE AS FOLLOWS * Scenario - Upgrading the EIOBoard Server and Database - No migration * Sc...
After a brand new installation of the EIOBoard server, you may receive a "503 service unavailable" error. You may notice that EIOBoard's application pool stops as soon as you try accessing the site through the web interface. Furthermore, you may find t...
Sometimes it seems a little confusing when you refer to EIOBoard's texting feature because you may not know that there are actually _two_ texting features. They each have different functions and require separate licenses. This knowledgebase article wil...
Upon hitting the "Test Connection" button on the EIOBoard standalone client or Outlook Add-in, you may receive this error message: TEST CONNECTION FAILED. SERVER WAS UNABLE TO PROCESS REQUEST. ---> UNABLE TO GENERATE A TEMPORARY CLASS (RESULT=1). ER...
Using the search on the left and side in EIOBoard App you can use the Filters to filter out only people who are in a certain status. The Android and IPhone apps do not allow this. However, the mobile site does. In the browser on your cell phone go ...
Some Apple Macintosh computers use the one-button mouse. There are a few places in the EIOBoard web interface that require you to right-click. For example, right-clicking on a user's name will bring up a menu that has a number of different options. The...
If you are using zScalar Cloud Security, but are having issues accessing EIOBoard make sure your public IP is correctly added into the locations list (You must contact zScalar support for this step). You will also want to check and make sure you have ...
EIOBoard has a large amount of scalability so that hundreds of users can be organized in multiple different ways. Users can be organized based on GROUPS, LOCATIONS, and ORGANIZATIONS. (Please note, however, that having multiple organizations is only av...
In EIOBoard, you can tie your Windows login to your EIOBoard login and have it automatically log you into EIOBoard upon startup. This is called "Windows Authentication." Let's say your name is John Smith. And let's say that when you log in to your Wind...