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Knowledgebase : EIOBoard > Frequently Asked Questions > Purchasing
     
Follow the instructions below to apply the new License Key. You can apply your new key with the EIOBoard Application, Browser, or Outlook Interface.    UPDATE USING THE EIOBOARD APPLICATION OR OUTLOOK INTERFACEOpen the EIOBoard Application or Outlook Inte...
Refund We offer a 30 day trial to ensure that the software fits your needs before you purchase.  We strongly encourage potential buyers to take full advantage of this before making a purchase.  Once you have made a purchase, our refund policy...
Yes, you can switch from an EIOBoard-Hosted account to a Customer-Hosted account. You would purchase the Customer-Hosted version and would be credited for the number of month remaining on your EIOBoard-Hosted support contract, if applicable. There ...
Switching Hosted Solution Yes, but there may be a fee to port over your data.  We can help you export your users and use the built in import tool at no additional costs.  However, if you want things exactly the way you see them with all of ...
Yes, you may upgrade, or increase your software user level, and pay only the difference plus the pro-rated renewal price to bring your software up to date if Customer-Hosted (Hosted locally on a server that you provide).  For example, say yo...
EIOBoard keeps the data of alerts, chat history, logs and statuses for each user. Since this data will take up a lot of space over time, automatic tasks occur to erase old information. Here is a list of how long the data is stored by default: Data S...
No, the trial/demo for EIOBoard will be kept exactly as you used during your trial.  Once a purchase is made, and if we are hosting, the only work that needs to be done will be on the back end by us and will be seamless to you and your users.  If you deci...