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Knowledgebase : EIOBoard > Frequently Asked Questions > Technical
     
The latest release requires Microsoft .NET Framework 3.5 SP1 to be installed on your EIOBoard Server, which is only supported on Windows Server 2003, 2008 (any edition), or 2012 (any edition). If it is not already installed on your server, the installe...
When accessing the EIOBoard Browser Interface, you may see an error similar to the following: Server Error in '/' Application. -------------------------------------------------------------------------------- The current identity (NT AUTHORITY\NETWO...
If you are using the Smooth Wall firewall on your network, this will potentially cause issues with EIOBoard, depending on how it is configured. If you are unable to connect your application or if you are trying to activate the Kiosk and it is timing ou...
This article addresses an issue with the wall mount PC with Windows XP Embedded where it appears to be locked after Windows starts.  If you are using the Punch software you may also see an issue where the Punch software does not start at bootup.   What m...
When you are setting up Exchange Sync with EIOBoard (for Customer-Hosted customers only), you will have to provide the Service URL in the EIOBoard server settings (MANAGEMENT > SETTINGS). An example of this can be seen below. If you do not know your...
Backup everythingBackup the entire folder contents of C:\Program Files\Savance\EIOBoard (UserPictures and Logos are most important)Open EIOBoard Admin from the existing EIOBoard ServerGo to SQL Tasks and look for the task to backup EIOBoard.  You can edit...
MAC Startup Here's how to make the EIOBoard web page start up on a Mac. You may also want to have each user click the Remember Me check box the next time they log in. If it is checked, then EIOBoard will automatically log in and start in the standard vie...
Windows Boot You may also want to have each user click the "Remember Me: check box the next time they log in. If it is checked, then EIOBoard will automatically log in and start in the standard view. Create a new shortcut for http://...
The EIOBoard applications use the Rijndael symmetric encryption algorithm with key size 128 bit in order to encrypt chat messages as well as all database queries (request & response). The chat encryption can be turned on or off from the Company Setting...
EIOBoard Bandwidth The Application version of EIOBoard does not require much bandwidth at all. You can think of the Application as a fancy web browser. Also, while the application is minimized it is using even less bandwidth because it is not r...
There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More-->Help-->Support/Feedback a window will come up where they can compose a m...
_STEP 1 - MAKE SURE THE EIOBOARD SERVER IS WORKING CORRECTLY_ Make sure that you can connect to EIOBoard from the EIOBoard App or Outlook Add-In and from the Browser Interface. If this is not working, then this issue is unrelated to Infinias. See th...
If you receive the following error while attempting to upgrade the EIOBoard server: "Metabase Compatibility is not Enabled" "Metabase Compatibility is not enabled on IIS 7.0, it must be enabled in order to continue the installation." And you h...
In addition to setting the users' cell numbers and carriers you must also set up EIOBoard Server to facilitate messaging using an SMTP server. To do this Open EIOBoard Server and Go Management-->Settings. Then on the Email tab under General set those s...
EIOBoard MSQL EIOBoard uses a Microsoft SQL Server backend (MSSQL). This provides increased security and scalability over products that use a shared access database for their backend.
EIOBoard Port Most of the EIOBoard data uses the standard Internet port, port 80. The only feature that does not use port 80 is the chat, which uses port 5222.