Support Suite

We have an automated e-mail for Customer-Hosted and EIOBoard-hosted that are different.  Each time a new customer signs up for a trial or we release a new version, they get an e-mail with links for a specific release.  All links will be downloaded from the corresponding release's download directory on our server, http://www.eioboard.com/downloads/releases/X.X.X/filename.  The "X.X.X" is the full version number.  The filename is typically EIOBoard{Interface}X.exe where X=version number and Interface = App, Outlook, etc.  So EIOBoardApp7143.exe would be the v7.1.43 release (full path would be http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardApp7143.exe).  As we have minor patches/revisions that we’re confident are ready for general release, we’ll update the general release file.  So some days, the link might be downloading 7.1.43 and a few days later, it might be downloading version 7.1.44.  The latest official release can always be found at http://www.eioboard.com/downloads/latest/filename where the filename like before is typically EIOBoard{Interface}.exe but without a version number.  (For example to get the latest EIOBoard Application the link is http://www.eioboard.com/downloads/latest/EIOBoardApp.exe)  We always have the hard reference to the specific release available if a customer needs a certain release to match what they’ve deployed in the past. 

As a good rule of thumb, once you get your e-mail to download your version, download the server installer (if customer-hosted) and all the interfaces you might use into a directory and store it on your EIOBoard server or on a file server.  This will ensure you keep the same version to deploy to your users and do not deploy one version during deployment and a newer version a few weeks later.

Here is a cross reference to our version/download conventions:

Interface	Sample Generic Version Path to Latest Version
EIOBoard Application	http://www.eioboard.com/downloads/latest/EIOBoardApp.exe or http://www.eioboard.com/downloads/latest/EIOBoardApp.msi (runs silently)
EIOBoard Outlook Add-in for Outlook 2010	http://www.eioboard.com/downloads/latest/EIOBoardOutlook2010.exe or http://www.eioboard.com/downloads/latest/EIOBoardOutlook2010.msi (runs silently)
EIOBoard Outlook Add-in (all other Outlook versions)	http://www.eioboard.com/downloads/latest/EIOBoardOutlook.exe or http://www.eioboard.com/downloads/latest/EIOBoardOutlook.msi (runs silently)
EIOBoard Browser	From any web browser navigate to: http://YourServerNameOrIP (Configured during the Intranet Installer IIS prompts)
EIOBoard Mobile	From a mobile device (will automatically redirect): http://YourServerNameOrIP From a standard browser (to test it out): http://YourServerNameOrIP/Mobile
EIOBoard Kiosk for PC	http://www.eioboard.com/downloads/latest/EIOBoardKioskPC.exe
EIOBoard Kiosk for CE	http://www.eioboard.com/downloads/latest/EIOBoardKioskCE.cab
EIOBoard Punch	http://www.eioboard.com/downloads/latest/EIOBoardPunch.exe
EIOBoard Offline	http://www.eioboard.com/downloads/latest/EIOBoardOffline.cab

Or

Interface	Sample Specific Version Path (version 7.1.43)
EIOBoard Application	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardApp7143.exe or http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardApp7143.msi (runs silently)
EIOBoard Outlook Add-in for Outlook 2010	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardOutlook2010v7143.exe or http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardOutlook2010v7143.msi (runs silently)
EIOBoard Outlook Add-in (all other Outlook versions)	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardOutlook7143.exe or http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardOutlook7143.msi (runs silently)
EIOBoard Browser	From any web browser navigate to: http://YourServerNameOrIP (Configured during the Intranet Installer IIS prompts)
EIOBoard Mobile	From a mobile device (will automatically redirect): http://YourServerNameOrIP From a standard browser (to test it out): http://YourServerNameOrIP/Mobile
EIOBoard Kiosk for PC	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardKioskPC7143.exe
EIOBoard Kiosk for CE	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardKioskCE7143.cab
EIOBoard Punch	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardPunch7143.exe
EIOBoard Offline	http://www.eioboard.com/downloads/releases/7.1.43/EIOBoardOffline7143.cab